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Frequently Asked Questions


We hope you find the answer you are looking for. If not, please contact us and we will be happy to help you.

Q: Do I need an account to purchase from The Water Cooler Company?


You will be asked to create an account with us upon checkout. All new customer purchases can be made through our website or over the phone on 0203 900 3110.

Q: What is the cost of delivery?


The cost is dependant on the order itself, for the exact costing please contact one of our sales team on 0203 900 3110.

Q: When will my order arrive?


You should receive your delivery within 3 to 5 days of despatch with standard delivery. 

Q: Can I buy products in bulk quantities?


Yes. Please contact one of the sales team on 0203 900 3110 or email [email protected] if you are looking to order in bulk quantities.

Q: What type of water do you stock?


We only stock the freshest spring and mineral water from Berrington Spring, Fonthill Spring and from Kingshill, Scotland. You can find our water on our Bottled Water page.

Q: How do I maintain my Water Cooler? 


All advice for maintaining your water dispenser can be found on our Installation & Maintenance page.

Q: My Water Cooler has stopped dispensing water, what should I do?


Ensure that the unit is plugged into an electricity point and is switched on. For Bottled Water Coolers, if water is not being dispensed, the issue might be an airlock. Open the tap (with something under it) and then squeeze the bottle to force the airlock through. If you still have a problem with your product, please call us on 0203 900 3110 and we will help you.

Q: My Water Cooler has broken, what should I do?


In the unlikely event that you experience a problem with your Water Cooler, we commit to dealing with it immediately. We are dedicated to providing excellent service and will repair or replace your broken water cooler as soon as possible to ensure minimum disruption and inconvenience. Please call us on 0203 900 3110 and tell us the problem you are experiencing and we will help you.

Contact us for more advice

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